From Prospect to Advocate: The Marketing Firm's Role in Customer Journey Mapping

By: The Chief Honker at Quack the Algorithm — charting customer journeys with equal parts data, duct tape, and dad jokes Let’s be honest: “Customer journey mapping” sounds like something you’d hear at a corporate retreat where people wear name tags and say things like “let’s circle back on that synergy.” But here at Quack the Algorithm , we’re not into corporate jargon unless it’s printed on a novelty mug. What we do believe in is helping businesses understand how their customers go from "Who the heck are you?" to "I’d tattoo your logo on my arm if my partner would let me." That, my friend, is the journey . And it’s our job — nay, our honour — to help you map it. The Journey Starts With a “Huh?” Before someone becomes your customer, they’re a humble prospect — just living their life, browsing the internet, maybe Googling something like "How to buy a canoe in Halifax without selling a kidney." And then BAM — your brand appears. Maybe in ...